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2018/19 Australia Post highlights

  • 3.3 billion items delivered to more than 12.1 million delivery points 
  • Gained support of 74 financial institutions for landmark new Bank@Post agreement
  • Revenue of $6.99 billion, profit before tax of $41.1 million
  • Gender pay parity for the third year running
  • Record high net promoter score (NPS) of 20.5
  • 316 million digital customer visits and 230 million retail customer visits
  • Express Post next day delivery network expanded to 500 additional postcodes
  • Highest rated postal app in the world
  • Launched our first compostable packaging
  • Began the roll out of 30,000 NextGen scanners to our network

Key facts about Australia Post

  • 12.1m delivery points
  • 4,343 post offices
  • 15,037 street posting boxes
  • 2,768 electric bikes
  • 6 dedicated airline freighters 
  • 461 operational facilities
  • 42% of parcels delivered by posties
  • 40m parcels delivered in December
  • We process 94% of all passport applications
  • Around 250 tonnes of parcels airfreighted each night
  • We generated 4,723MWHs of electricity from our solar panels at 49 sites, providing enough carbon savings to offset more than 400 mail vans
  • We come from 146 countries and speak 64 languages